Saturday, January 28, 2006

Ticketmaster Sucks

Ever try to buy tickets from these jerks? If you do, it quickly becomes obvious that absolutely their only concern about you, the customer, is getting your money. The website was obviously designed by illegal migrant farm workers who are too retarded to pick apples. Check out this amazingly inefficient way to piss off your customers:
  1. Find the listing for the show you want. OK, so far.
  2. Click on "Find Tickets"
  3. Select "2" from number of tickets drop-down. Leave "Best Available" for section and location.
  4. Click "Look for tickets"
  5. Enter captcha word and click "Continue" (prevents ticket resellers from buying up all the tickets... not).
  6. Watch a stupid animation screen while it "searches" for possible tickets. This takes 20-30 seconds usually.
  7. Finally, the screen that says "There were no tickets that matched your request."
  8. Scream for the 10th time at a stupid system that makes you jump through all these hoops to tell you the show is completely sold-out. It would take anybody who can pass a single 101-level programming class about 5 minutes to add the code to put a "SOLD-OUT" on the show listing, and save the load on their servers, but I guess the idea didn't occur to anyone at Ticketmaster.
But, why should they care? If it's sold out, they can't make any more money off it, so screw the shmucks who try.

Of course, if you do find tickets you want, get ready for Ticketmaster's little "convenience fee". Which is always set a level ($6.75 per ticket I saw) that makes it abundantly clear why a monopoly is so desirable for them, and so bad for consumers.

Jerks. Why can't some other company get into this business?

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